Customer Service (Videos) Series
Knowing what your customers really need is the key to providing high quality customer service. Being accessible, listening to concerns and resolving problems are fundamental when building customer loyalty. Our programs will help you develop the skills to achieve total customer satisfaction.
Includes:
- Building Customer Loyalty 13 minutes
- Delighting Your Customers 3 minutes
- Building Web Relationships (Interview) 5 minutes
- Creating Customer Value 14 minutes
- Crown Your Customers (Interview) 4 minutes
- Customer Convenience is Key to E-Commerce (Interview) 6 minutes
- Customer Service Strategy 13 minutes
- Dealing with Customer Complaints 15 minutes
- Exceeding Customer Expectations 14 minutes
- Getting to Know Your Customers 17 minutes
- Getting Your Customer Experience Right (Interview) 3 minutes
- Implementing Effective Service Standards 14 minutes
- Keeping Loyal Customers 17 minutes
- Knowing Your Web Customers 18 minutes
- Managing Customer E-Mail 18 minutes
- Measuring Customer Service 17 minutes
- Profits, Not Promises (Interview) 3 minutes
- Understanding Customer Service 14 minutes
- Working Wounded: Building Relationships with Your Customers 3 minutes
- Working Wounded: Good News About Customer Complaints 3 minutes
| Training Type : |
Video Training |
| Topic and subtopic : |
Accounting & Business >> Essentials
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| Provider : |
e-Learning Centre |
| Lecturer : |
Various |
| Duration : |
214 min. |
| Investment ~€ : |
39.00 |
| Investment ~€ : |
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